Serving the Ward

Questions to Ask About All Medications:

  • What is the name of the medication and what does it do?
  • When/how is it taken? With water/food ? Empty stomach?
  • How long should it be taken? Are there refills?
  • Does this medication contain anything that could cause an allergic reaction?
  • Will this medication interact with any other medications that are currently being taken?
  • Will this medication affect day-to-day activities?
  • What should be done if there are adverse side effects?
  • Is a generic version of this product available?
  • What is the best way to store medication?

Tips for Interviewing Personal Care/Assisted

Living Facilities:
  • Ask specific questions regarding location.
  • Ask about the cost. Do they have a daily or monthly rate? If private pay, can Medicare or Medicaid be applied?
  • What services are included? (number of meals per day, snacks, laundry, housekeeping, activities, transportation)
  • What is the capacity of residents for this facility?
  • How long has the facility been in business?
  • Do they provide references?
  • Who furnishes the room?
  • Are short-term stays okay (respite care and cost)?
  • Who provides respite for the service providers?
  • Is the facility licensed by the State of Texas?
Indicators of Poor Care in Assisted Living Facilities:
  • Unanswered call bells
  • Incorrect use of restraints (both physical and chemical)
  • Excessive use of restraints
  • Overly sedated residents
  • Residents not taken to the bathroom regularly
  • Frequent urinary tract infections
  • Urine and other body odors
  • Unsatisfactory mouth care (odors)
  • Men unshaven
  • Hair not combed
  • Fingernails/Toenails long and dirty
  • Not having residents out of bed and dressed
  • Eyeglasses and teeth locked away
  • Skin breakdown on buttocks, in skin folds, and creases
  • Not offering water to residents (dehydration)
  • Dry mouth, eyes sunken, very dry skin, speech problems
  • Unexplained confusion or drowsiness
  • No assistance with feeding, leading to poor nutrition
  • Reddened areas that do not disappear
  • Poor staff training
  • Inadequate supervision of staff
  • Threats, rough handling, scolding